Política de reembolso
Atualizado em 22 de set. de 2026
Este documento é fornecido em inglês; a versão em inglês prevalece.
Automatic by design
Refunds are handled by our platform, without any request to a person, and are returned to the original payment method. Depending on your bank, they appear within 5 to 10 business days.
The 10-actions guarantee
If a one-time report contains fewer than 10 concrete, actionable recommendations, the payment is refunded automatically when the report is delivered.
Reports that cannot be completed
If a report cannot be completed (for example, because your website is unreachable), you are not charged for it: your report credit is restored automatically and you can relaunch the audit from your dashboard.
Unused one-time credits
You can refund an unused one-time credit yourself from your dashboard within 14 days of purchase, as long as the audit has not been launched. The refund is immediate and the credit is removed.
Subscriptions
You can cancel at any time from your dashboard (Manage billing). Cancellation takes effect at the end of the current billing period, and you keep access and your reports until then. Periods already started are not refunded, except where required by law.
Referral rewards
If a referred purchase is refunded, the referral reward it generated is cancelled when it has not been used yet.
Consumers in the EU and the UK
Our Services are intended for businesses. If the law nevertheless treats you as a consumer, you may withdraw from a one-time purchase within 14 days as long as the report has not been delivered, using the self-service refund above. At checkout you request immediate performance and acknowledge that you lose your right of withdrawal once the report has been delivered.
Questions
Please use the self-service options above before disputing a charge with your bank. For anything else, write to contact@digit-me.com.